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Please see our full T&C's.

We will endeavour to help our customers wherever possible, here is a guide to our T&C's.  

Personalised and Custom Made items can not be returned or exchanged.  

Regarding non custom and personalised items such as Urban Pup - Please notify us of any issues with your item/s within 7 days and ensure we receive them back in a saleable condition within 14 days of receipt.  Items should be returned new, unused, and with any tags still attached. 

Buyer is responsible for return postage and postage of any exchanged items.  

We do not accept returns of Ex-Display items or of food items that have been open or used.